Frequently Asked Questions
Our customer service is available 24 hours a day, 7 days a week.
What is Sonarelle?
Sonarelle is a refined online boutique specializing in elegant dresses and luxury-inspired handbags. Our collection is curated to help you complete your perfect outfit — from timeless classics to modern statement pieces.
How do your dresses fit?
Our dresses fit true to size unless stated otherwise on the product page. Not sure about sizing? Check the size chart provided or reach out to us for personalized guidance.
Are the bags made from genuine leather?
Our handbags are crafted from premium materials that mimic the look and feel of high-end leather. Designed with attention to detail, they offer a luxurious touch without the premium price.
When will my order arrive?
Orders are processed within 24–48 hours. Delivery within the Netherlands typically takes 1–3 business days. International shipping times may vary depending on your location.
Do you offer free shipping?
Yes — we offer free shipping on all orders, with no minimum spend required.
Can I return or exchange my order?
Absolutely. You have 14 days from the delivery date to return or exchange your item(s). Items must be unused and in original condition. Full return instructions are available on our Returns page.
How can I contact you?
Need assistance or style advice? Reach out through our contact form or email us at sonarelle@outlook.com. We typically respond within 24 hours.
